How LalaHero works

Open Be a Hero and paste a channel link. Our AI drafts your page from it, you fix anything that is wrong, set your rate and your hours, and claim your handle. Your page is live the moment you send it, at lalahero.com/yourname, and people can book you straight away. Our team reads it afterwards, usually within 24 hours, and nothing stops while we do. If we find a real problem we come to you, and we can take the page down while it is sorted.

Mostly content creators: YouTubers, TikTokers, Instagrammers and Xiaohongshu creators who have built an audience. Also anyone with real experience worth an hour of someone's time, including athletes, founders and people deep in a trade. Nobody waits for permission to open a page. The Verified badge is the separate thing: it means our team has interviewed you, and it is optional.

Through the link you share. That is the whole idea: you already have the audience, so LalaHero does not run a public directory you have to fight your way up. Your link is lalahero.com/yourname and it works in a bio, a pinned comment, a video description or a story.

You set your 15-minute rate and you receive it in full on every call. LalaHero's fee is added on top for the person booking, so your rate is never cut into. Longer calls are simple multiples of your 15-minute rate. Every paid booking also carries a RM1 booking fee, which the person booking pays and which is never refunded.

You are paid on the first Tuesday after the seeker's 3-day window to report a problem closes (so 4 to 10 days after the call), once the balance reaches RM50 (a smaller balance rolls over to the next payday). A RM30 deposit is held from your first payout, to cover anything you might owe later, and it is yours. Payments land in the bank account you add in your hero dashboard.

You can move a call up to 2 times. Before your notice period starts, the person booking simply picks a new time and nobody is charged. If something urgent comes up inside your notice period, use Emergency reschedule in Calls with me: you write the reason, your time and the Meet link are released, and they pick a new time. More than 24 hours before the call they can only pick a new time and you owe nothing. Inside 24 hours they can take a refund instead, which counts as you cancelling.

Join up to 5 minutes before the start and wait 5 minutes after it. If they have not joined by then it is a no-show: leave the call and report it to us. They are charged in full and you are paid as normal.

Yes. Every video call is recorded, to protect both sides, so our team can check what happened if there is a report or a refund request. Both people are told before every call and agree when they book or accept.

LalaHero owns the recordings. We use them for our own academy and internal work, and we may use them for research and development, including work with AI. We decide how to use them, and we do it in the right way: handled with care and kept secure.

Yes. Turn your times off and your page says you are not taking bookings right now, with a Notify me button for anyone who lands on it. Your link keeps working and nothing is lost.

Through their own link. Heroes share lalahero.com/theirname with their own followers, so you will have come from a bio, a video description or a message. LalaHero does not run a public list of everybody: the people booking a hero are the people who already follow them.

Mostly content creators: YouTubers, TikTokers, Instagrammers and Xiaohongshu creators who have built an audience, plus community members with real experience. Some have a Verified badge, which means our team has interviewed them.

Anything your hero can help with. Each profile lists the topics under “How I can help”. With creators, popular questions are how they started, how they plan their content, how they grew an audience and how they work with brands.

You pay LalaHero, not the hero, and you see the total in RM before you confirm. The hero receives the rate they set, and LalaHero's fee is added on top for you. Every paid booking also carries a RM1 booking fee, which is not refunded. A call made free by a promo code has none. Heroes never see your payment details, and your email address and phone number are never shared.

It depends on the hero. Mainly English, Chinese and Malay, and other languages too. Each hero lists the languages they speak on their page, and the price is the same in every language.

If you are unhappy with a call, tell the LalaHero team. We look into every case, and whether we refund you depends on what our checking finds. A call that a hero ended and flagged because of disrespectful behaviour is reviewed carefully too.

Bookings cannot be cancelled, because your hero has kept that time for you. You can reschedule a booking up to 2 times, from My bookings. There are no charges until your hero's notice time before the call (for example 3 days, shown on your booking). After that, until 24 hours before the call, a move costs 30% of the full call price (promo codes do not apply) plus the RM1 booking fee. Inside 24 hours it cannot be moved. A call that cost nothing always moves with no charges.

If your hero cancels, the price of your call goes back to your card straight away. If your hero does not show up, you ask for it back in My bookings within 3 days after the call. The RM1 booking fee is not refunded. If your hero cancels a call you booked with a promo code, the code is given back so you can use it again. If your hero needs another time, they tell you why in My bookings and you choose a new date that suits you, with no charges. You have 21 days to pick one. If you do not pick in time, your booking turns into credit.

Join up to 5 minutes before the start. You and your hero each wait 5 minutes after the start. If the other person has not joined by then, it is a no-show: leave the video call and report it to us. If you are the one who misses it, you are charged the full price, with no refund. If your hero does not show, you are covered: see the answer above. Be ready 15 minutes early.

Yes. Every video call is recorded. This is to protect everyone, heroes and seekers, so our team can check what happened if there is a report or a refund request. Both sides are told before every call, and agree when they book or accept.

LalaHero owns the recordings. We use them for our own academy and internal work, and we may use them for research and development, including work with AI. We decide how to use them, and we do it in the right way: handled with care and kept secure.

Be kind, be on time and bring a question. A hero can end a call that turns disrespectful and flag it. The hero decides, and our team reviews every flagged call thoroughly. If a flag is upheld, the hero keeps the payment.